Training and Mediation for Senior Citizens and Family Caregivers

This service helps senior citizens and their family members to resolve disputes in the family and formulate a plan in preparation for aging to ensure they receive optimal treatment, and their caregivers get the support they need.

What does training and mediation for senior citizens and family caregivers include?

Support for senior citizens and their family members to resolve disputes in the family and formulate a plan in preparation for aging. This aims to ensure they receive optimal treatment, and their caregivers get the support they need.


Several Mosaica models exist:

  1. Intergenerational Family Mediation

Mosaica offers a new model of intergenerational family mediation that assists families in dealing with conflicts and promotes planning and preparing for aging, as well as making decisions and family agreements.

This form of mediation addresses various areas, including:

  • Manner of caring for the elderly parent
  • Living conditions of the elderly parent
  • Appointment of guardians and alternates – continuous power of attorney and supported decision-making (SDM)
  • Wills, estates, and asset division
  • Division of family roles


Intergenerational family mediation may require several meetings to address the complexity of the case. For additional information, please press this link


  1. Coaching for family caregivers

Coaching for caregivers taking care of an older family member helps caregivers analyze the situation, understanding the challenges, obstacles, and strengths.  Participants receive mediation tools to encourage optimal communication among the family, and work on an action plan to provide solutions for the complex requirements of the elderly. This process also improves the relationships among family members and the health and quality of life of parents and caregivers.


For additional information on the training and its advantages, please press this link

When is this coaching relevant?

  1. When disputes arise in the family regarding the care of an elderly parent: treatment, housing, asset division, guardian appointment, continuous power of attorney, wills and inheritance, role assignment, etc.
  2. When health changes occur, whether the parent’s mental or cognitive status requires planning for the future.
  3. When the current family caregiver is under undue stress and burden of tasks and the situation must be revised and a support system for the caregiver must be put into effect.

Who are the mediators and coaches?

Qualified and experienced mediators that have undergone specialized training in intergenerational family mediation and coaching for family caregivers.

Who refers or is referred to mediation?

Any person dealing with an intergenerational family dispute and any family caregiver may contact Mosaica independently. Also, Mosaica collaborates with many organizations that refer people to the service, including family courts, municipal welfare departments, community managers, NGOs and organizations.

Where is the coaching held?

Residents of Jerusalem or the surrounding area may come to the Mosaica offices on 32 General Pierre Koenig St., Talpiot, Jerusalem. Mosaica also offers online services via Zoom.

In addition, Mosaica collaborates with over 45 Community Dialogue and Mediation Centers in the community across the country and can refer people to centers close to their place of residence.

How much does it cost?

150 ILS per mediation session

It is important to note that financial constraints should not be a reason for this program from taking place. When needed, applications for partial or full subsidies can be submitted and will be reviewed by the Center’s executive committee.

What language is used during mediation?

Hebrew, English, French, Russian

Examples of intergenerational family mediation

Have you ever heard the phrase, “the operation was successful, but the patient died”?

That is exactly what happened to the family that came to us for intergenerational mediation in Mosaica after a legal proceeding on their inheritance. During the proceeding, one party won over the others, but family relationships were destroyed – in effect, the “patient” died. This case, like so many others, demonstrates the high price (not only monetary) of legal actions taken against family members.

However, in this case, one member of family refused to give up. Despite his grievances, he contacted Mosaica for mediation in order to restore the relationships destroyed by his legal “victory.” Additional family members agreed to join the process, saying that they had nothing left to lose, as the world’s most precious resource – that of family – had already been lost. The family was no longer what it used to be; it had become broken.

During the mediation sessions, each of the parties had the chance to truly listen to each other, fully understand each other’s point of view and the needs driving them. After this important step, they managed to see beyond their narrow viewpoint and accept that there were other perspectives that they had been unaware of previously. Slowly, they abandoned their personal grievances to listen and see the humanity in the other. Due to this process and determination to improve, they were able to revive the love they used to have prior to the court case.   Solutions were agreed upon and formalized in a contract.