bullseyeProgram goal

The motivation for providing professional and specialist services for the senior population (‘Third-age’) is to encourage increased longevity and a growing understanding of the need to address life changes.  The aging process causes changes that can undermine family stability and quality of life of the elderly.

The Yachad Program (Transitioning to Senior Citizenship) specializes in intergenerational mediation, providing effective solutions when difficulties arise from elder care, maintaining family relations, and helping families plan for old age. The program works with families during this complex period in their lives with the aim of improving the physical and mental health of the elderly. The processes allow the elderly and their family members to actively participate in making substantive decisions for their current and future needs.

The program works with senior citizens and their families during the most sensitive and meaningful moments of their lives. This includes coping with the functional changes that become more prominent through aging and the increasing burden of care imposed on family caregivers. The program helps families during times of conflict and crisis and at significant milestones when there may be a need for medical, financial and therapeutic decisions, to change place of residence or to decide on a power of attorney or guardianship. The program focuses on establishing circles of support, enhancing family and community resilience (for the elderly and their caregivers), empowering the elderly and respecting their wishes in decision making, addressing the needs of family caregivers and preserving relationships in families and communities.

partnersStrategic partners

The Yachad program (Transitioning to Senior Citizenship) is supported by a steering committee comprised of representatives from the National Insurance Institute, the Ken LaZaken organization, the MARVA organization, JDC Eshel, as well as representatives from the civic sector and the Jerusalem Municipality Senior Residents Department. Mosaica also collaborates with organizations and institutions, including the Jerusalem Municipality Social Service Office, NGOs that provide services for the elderly and their caregivers, the court system and attorneys.

toolsThe model

Mosaica has developed a specialized model for intergenerational mediation. The Yachad program helps families cope with conflicts, plan for old age, optimize decision-making processes and establish family agreements.


The program addresses various issues:

  • Treatment
  • Housing
  • Division of assets
  • Appointment of guardians or alternative options
  • Wills, inheritance, and estate management
  • Delegation of roles within the family


The services model includes three central avenues for intervention in the ADR (Alternative Dispute Resolution) Approach:

Coaching (for one party in the dispute): A service provided senior citizens wishing to plan for old age or family members caring and making decisions for an elderly person. The coaching sessions will map the needs of the person being coached and the optimal alternatives open to them, provide tools to improve communication and conduct and suggest methods for managing objections. During the meeting, an action plan is formulated which addresses the needs, draw on resources and specifies which services are required for implementation.

Consensus building (preventive mediation): A process that enables family dialogue between senior citizens and family members as they make decisions and find solutions acceptable to all. This is aimed at preventing escalation of conflicts that may arise as families deal with the sensitive issues related to aging which may include writing a continuous power of attorney, caring for aging parents, division of assets, housing, financial management, delegation of roles and tasks.

toolsThe Mosaica Model

Mosaica has many years of experience mediating between the elderly population of Jerusalem and their families. Based on experiences from hundreds of cases, Mosaica developed a new model for intergenerational mediation.

The 2017 amendment of the Guardianship Law enabled provision of alternatives to guardianship, such as continuous power of attorney and supported decision-making. Since then, the Yachad program has been helping families evaluate their needs and plan for old age. Particular emphasis is given to dealing with conflicts and emotionally-charged past events that impact decision-making and to facilitating future agreements on a range of issues, including treatment, housing, division of assets, appointment of a guardian, writing ongoing powers of attorney, wills, inheritance and role delegation.

Link to law amendment

toolsImplementation and Dissemination of the Model

Implementation and Dissemination of the Model

The program works with the elderly and their family members as they are involved I  decision making processes, planning for the future and  dealing with disputes and crises.  , The following services are offered:

  • Coaching for family caregivers [link to Services / Conflict Resolution Training]
  • Consensus building [link to Services / Consensus building]
  • Intergenerational mediation [link to Services / Intergenerational Mediation]

The process is designed to address the needs and wishes of senior citizens and family caregivers who deal with the responsibility for their care, while preserving and strengthening the supportive network of family and community around them.

Additionally, the Yachad program also disseminates this model both to professionals that work with this population and their families, the courts, and directly to the elderly through lectures and events. The program is also expanding the number of mediators that specialize in intergenerational mediation, providing coaching for family caregivers, offering courses and coaching, and collaborating with dialogue and mediation centers across the country.

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document Example of the model

Have you ever heard the phrase, “the operation was successful, but the patient died”?

That is exactly what happened to the family that came to us for intergenerational mediation in Mosaica after a legal proceeding on their inheritance. During the proceeding, one party won over the others, but family relationships were destroyed – in effect, the “patient” died. This case, like so many others, demonstrates the high price (not only monetary) of legal actions taken against family members.

However, in this case, one member of family refused to give up. Despite his grievances, he contacted Mosaica for mediation in order to restore the relationships destroyed by his legal “victory.” Additional family members agreed to join the process, saying that they had nothing left to lose, as the world’s most precious resource – that of family – had already been lost. The family was no longer what it used to be; it had become broken.

During the mediation sessions, each of the parties had the chance to truly listen to each other, fully understand each other’s point of view and the needs driving them. After this important step, they managed to see beyond their narrow viewpoint and accept that there were other perspectives that they had been unaware of previously. Slowly, they abandoned their personal grievances to listen and see the humanity in the other. Due to this process and determination to improve, they were able to revive the love they used to have prior to the court case.

Solutions were agreed upon and formalized in a contract.

teamProgram staff

I have a Bachelor’s degree in Social Sciences from The Open University and a Master’s in Conflict Resolution, Management and Negotiation from The Hebrew University.
I am an experienced mediator who specializes in intergenerational mediation and organizational mediation. I am also an experienced facilitator of trainings, workshops and mediation courses and have gained expertise in content development.
I lead the department of Intergenerational Mediation at Mosaica. I helped to developed the model for this type of mediation with the Mosaica team and facilitate mediations as well as teach the model nationwide. I also developed and teach a model for training family caregivers dealing with disputes, fatigue, and overload. Additionally, I facilitate the Mosaica basic mediation course in which I train new mediators.
I am a resident of Jerusalem, married and the mother of three children. I love a challenge.
I am thrilled to bring together people and help them succeed in accomplishing the seemingly impossible.

I entered the world of mediation following a B.A. in Psychology and M.A. in Conflict Resolution.

I have been working in welfare and education for almost a decade and seen how conflict can interfere with relationships and how effective communication is critical for them to succeed.

In my job as the Intergenerational Mediation Program Coordinator, we deal with mediation and consensus building processes in a wide array of conflicts that arise with old age.

I see Intergenerational Mediation as my mission, believe in the model that was developed in Mosaica and work for its implementation on all levels.


toolsResearch the Model

During 2019-2020, a qualitative study was conducted in collaboration with the Hebrew University research team.

Quotes from study participants:

The study participant group has revealed details of family dynamics and the specific complexity and issues connected with aging, for the elderly and for their families. In addition, participants affirmed the vital importance of the various interventions offered during program mediations, specifically support dealing with family disputes, bridging rifts and solving dilemmas and coming to  agreements on issues that were previously unresolvable.

Participants reported that mediation “saved their lives,” inestimably improved their quality of life, moderated family conflicts and generally improved relationships within the family.